• Sometimes “your” MD makes a sloppy mistake. Wrong sex, wrong date of accident, poor diagnosis. Worse yet, the MD writes the patient doesn’t need more care!

• SOLUTION: Call him or the clinic director. Generally, the clinic will apologize and correct the problem as they value your referrals.

• If they don’t listen or solve the problem – you are “done” with them. Take them off the list and tell us.

• Naively the patient sees their GP or the health plan’s MD, without informing you first. Sometimes those MD’s are ignorant of chiropractic and they write hostile comments in their chart or report, even badmouth the DC to the patient.

• SOLUTION: Talk about your patient’s options before they self-refer. Explain that some MD’s are trained not to appreciate collaborative medicine and are behind the times. Explain to your patient they have a choice to select “independent” MD’s for an honest 2^nd opinion.

• IF the patient did see a hostile MD you might try calling that MD first to explain your methodology. You would be surprised – some MD’s would appreciate the call and listen. 

• Dr. Paul of Carlsbad reports that USAA keep making demands for “more” documentation, then begin to delay and deny further payment. In one case Dr. Paul had to hire an attorney to get paid. That was costly.

• We are opening a class Action vs USAA and we need your help. If you have issues with USAA, keep a file and let us know. At no cost to you, your office might be able to participate in a Mass Tort or Class Action to change USAA’s anti med-pay behavior.