PI Email Alert
Monday, March 16, 2020
What to tell worried patients about the virus
We are in the middle of a national crisis. More than ever we need all health care facilities fully functioning. 

Instruct worried patients your office is a safe zone and following best protection practices.

You may encounter questions from staff and patients. 

  • No authority is currently suggesting closing any health care facility. 
  • Those who exhibit symptoms or are in a high-risk group should be counseled to stay home and avoid unnecessary exposure to crowds.  
  • If you or any member of your staff show symptoms – insist on self-quarantine. 

Ten ideas to consider: 

  1. Take temperatures of all incoming patients [ and staff if possible ] each day;
  2. Anyone who has a high temperature and or shows signs of the potential virus are recommended to self-quarantine and get tested;
  3. Federal and state authorities are ramping up extensive drive-by testing. When it is available, everyone in encouraged to get tested;
  4. Place a notice on your office door that all surfaces in your clinic are regularly and thoroughly cleaned throughout the day;
  5. When a patient enters your office, make sure there is available hand sanitizer; 
  6. Remove several of your chairs in the reception room to assure appropriate social distancing; 
  7. Suggest your staff wear gloves—optional – if doctor should wear gloves and change with each visit or wash hands in front of the patient; 
  8. Try to spread out appointments to avoid crowded waiting rooms; 
  9. Reassure your patients that unless they are in the “high risk” group – elderly with co-morbidities—their risk is quite low. 
  10. Grocery stores are remaining open and restocking regularly. Counsel patients and staff to avoid panic buying and to purchase only what is necessary for the possibility of several weeks of quarantine. 
ACE's Lit Tip
IF your patient is struck by a ‘commercial’ [ e.g. company owned] vehicle, the Public Utilities Commission requires those vehicles to carry $1,000,000 liability coverage. 

Is This Legal ?
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Edited by John Tawlian & Alexander C. Eisner, Designed by Lisa Kim Brown